A practical reference, not a textbook
Human Centred
Design toolkit.
The toolkit is for anyone who wants to improve their process, solve problems and effect meaningful change through placing humans (users, citizens & customers) at the centre of their work.
Or learn about HCD firstThis toolkit was developed just as COVID and lock downs took hold. At the time I worked at the Australian Government Department of Industry's BizLab and people were looking for ways to be creative when face to face wasn't an option. A PowerPoint toolkit was the very naive solution and has been refined and iterated ever since. This site realises my ultimate goal of bringing it to life online.
Who am I?
I'm Libby, a Human Centred Design practitioner based in Australia's capital.
Find out more about me including my storytelling card deck at Libby Heasman Design.
The five phases
from start to finish
Every tool somewhat belongs to a moment in the design process. Pick a phase to jump straight in, or browse the full library below.
The design framework used was inspired by the great work of the Victorian Government's Human Centred Design Playbook.
The library
A collection of tools, ready to use
Filter by phase or search by name. Click any tool to read the full guidance and download a template, follow the link or read the instructions.
The tools in this toolbox have come from generous people sharing their methods and templates. Where possible I have given credit to the author/s but in all that sharing and reuse sometimes the original creator gets lost. If I haven't given credit and you know the origins of the method please let me know.
New to HCD?
Start with the why,
not the tools.
Human Centred Design is less a method and more a stance: be curious about the people you're designing for, take their problems seriously, and stay humble about your assumptions. Our Learn section walks you through what HCD is, the five principles behind it, and the vocabulary you'll meet again and again.
Learn about HCD