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Deliver phase

Measurement Planning

Plan, benchmark and track success metrics for your project or solution.

What it is

A tool to plan, benchmark and track success metrics for your project or solution.

When to use it

A measurement plan helps you track progress against agreed success measures. It is a great way to understand how your solution is performing and make small iterative changes based on evidence.

How to run it

Define: Customer Value Proposition (benefit to the end user), Business Objectives, Goals, KPIs (how you will track success), Tracking Tools, Targets, Segments, and Benchmarks. A good timeframe is 3 months. Add qualitative measures too — speak to users every six months.