Capturing Observations
Understand users by spending time observing them in their natural environment.
What it is
When to use it
How to run it
Decide on what you are going to observe and criteria that has an impact on what you’re designing (e.g., people’s role or life stage).
Decide on who you want to observe and note questions to explore. Go back to your What we know, What we think we know and What we want to know to help you.
Capture your observations on a capture sheet of what you observed.
More from Discover
Related tools
Pairs well with these other methods from the discover phase.
Interview Discussion Guide
Written prompts to guide research questions and structure your interview sessions consistently.
Affinity Mapping
Analyse and synthesise all the information generated from research by finding patterns across data.
Trying a Service
Experience services in similar or other industries to find inspiration and understand great service.